Delivery times and charges

Standard delivery within the UK is by Royal Mail and usually takes 3-5 working days, with dispatch within 24 hours of your order.

Courier delivery in two working days (Mon-Fri), signature required.

This does not apply to OS Custom Made customised mapping products:

Since each OS Custom Made map is unique and must be printed to order, any maps ordered before 2.00pm will be dispatched next working day. If you order after 2.00pm your order will be dispatched the following working day.

E.G - Order an OS Custom Made map on Monday before 2.00pm it would be dispatched on Tuesday. Order an OS Custom Made map on Monday after 2.00pm and it will be dispatched on Wednesday using your selected delivery option.

Delivery times are estimates, not guarantees.  However, we will in all cases offer a refund on request if your order does not arrive within 30 days, unless you have placed an advance order for a product and we have informed you of any delays before purchasing. 

All deliveries are made to the address in your Order. Courier deliveries must be signed for and are made Monday to Friday (excluding bank and public holidays), normally between the hours of 8 am and 5 pm. The precise timing of a delivery cannot be specified.

Total delivery charges will be shown before you place your order. If you order mutliple items there is a separate delivery charge for each product. 

Full details of all delivery options and charges can be found in Delivery times and charges (pdf, 94k).

For more information please see shop terms and conditions.