Shop - Help

• Finding products
  • Finding leisure clothing and accessories

    To find leisure products other than maps you can:
    
    Search
    Enter the product name, type or manufacturer in the search box and click the search button.  .
    
    Browse
    Browse the product ranges by clicking on the ‘Clothing and accessories’ link on the top main menu or in the ‘Browse products’ list on the shop home page, and select the product area of your choice.
    
    Click the orange product name link to see more details about your chosen product:
    size guides,
    reviews/FAQs, and
    delivery and returns information.
    
    
    
    You can also see who is supplying the product you’ve chosen, many of our leisure items are supplied by Snow+Rock for example.

  • Finding digital maps

    If you click on ‘Digital maps’ on the top main menu you can take out a subscription to Ordnance Survey getamap. To see the benefits of subscribing to getamap check the getamap user options page.
    
    If you’re in getamap and order an A4 print or authored route, your account details and order processing will also be done in our shop area.

  • Finding printed maps

    To find Ordnance Survey paper maps, and maps from other publishers including guidebooks, atlases and historical maps you can:
    
    Search
    
    You can search the shop by:

    1. the name of the product or series such as Explorer,
    2. an ISBN number if you know it - 10 or 13 digit with no spaces,
    3. a post code - enter the full post code eg SE1 7PB with a space,
    4. a National Grid Reference - eg TQ305799, or
    5. a place of interest – such as London Eye.

    
    Enter your search term, select either the ‘current series’ or ‘all products’ option, then click the search button .
    
    Browse
    
    You can browse through map publishers and types in the 'Browse products' area of the shop home page, or select the map category from the shop main menu.
    
    Use the interactive map
    
    Using the map on the left-hand side of the shop screen you can select the area you are interested in by:
    
    - clicking to see a map of the area,
    - using the plus or minus buttons to zoom in or out, then clicking on the ‘Update product list’ for your chosen zoom scale, and
    - using the compass rose to shift the map to the north, east, south or west and then click on the ‘Update product list’ button to refresh the product results.
    
    The search results on the right-hand side of the map will display all the products that ‘intersect’ the map area you’ve chosen. The order of the list is produced on a ranking formula based on how close the product matches the mapping in scale, coverage and location to the centre of the map.
    
    If you get stuck you can start again, or click the ‘Home’ link in the top left of the shop main menu to go to the shop home page. The ‘breadcrumb’ trail on the left underneath the main menu can help by showing you where you are in the shop.

• Registration
  • How do I register?

    Click the ‘Register’ link in the top right-hand corner of the shop screen to set up your account. Once set up, your account details can also be used for login to the getamap application.

  • Required fields

    There are some required fields and these are marked with an asterisk *. To register successfully you have to fill in all of the required information such as title, name, delivery address, email, and password.

  • Passwords and email address

    Your password needs to be at least 6 characters long. Better strength passwords are 8 or more characters long and use a mix of numbers and upper and lowercase letters.
    
    Your email address must be less than 40 characters long. You'll be able to use your e-mail address and password to make changes to your account information any time you like, so make sure you remember which e-mail address and password you used.

  • Addresses

    Your delivery address details can be added automatically using the UK postcode look-up box, or entered manually – this is normally your home address. You can also add any number of different delivery addresses later during the shop checkout when you order any products.

  • Terms and conditions

    To register and set up your account you must agree to our terms and conditions and privacy policy by ticking the box. You can optionally tick the box to receive the Ordnance Survey Leisure email newsletter.
    
    Shop terms and conditions
    Privacy policy 

  • Third parties

    We promise not to pass your details on to anyone outside of Ordnance Survey in line with our privacy policy, except to any third party suppliers who require your details to fulfil an order you have placed.

  • Login

    Once you’ve set up an account, you can use the ‘Login’ link in the top right-hand corner of the shop window to enter your username and password and save you time when using the shop.

• Placing an order
  • Shopping basket

    From the product page you can click the ‘Buy Now’ button   , you then have the option to view and checkout (pay) for your items by clicking the ‘View and Checkout’ button  .
    
    If you look at the further details pages for a product you can use the ‘Add to Basket’ button   to put them in your basket.
    
    Choose the quantity you want by using the plus and minus buttons. The total number of items in your basket is shown in the top right-hand corner of the shop screen. If you've made a mistake and for example added 2 instead of 1 just enter the number 1 and click the orange 'Update' link.
    
    If you've added something by mistake or change your mind, you can remove the item from your basket by clicking the 'delete from basket' icon in the 'Total' column.
    
    You can always delete items from your basket or save them for later if you change your mind. Click the ‘Add to Wishlist’ button   to save for later.
    
    You can review the products you’ve chosen at any time by clicking the ‘Basket’ link in the top right-hand corner of the Shop window. You can change and update quantities, return to shopping, and enter a discount code if you have one.
    To move to our secure ordering process and pay for your items click the ‘Checkout now’ button  .

  • Checkout

    When you go to checkout and buy the products you’ve chosen, you can:
    
    - select the delivery address,
    - choose how you want them delivered
    - select your payment method, and
    - review your order before finally placing the order

• Payment methods
  • How can I pay?

    Payment can be made by most major credit or debit cards, or by PayPal.
    
    

  • Credit cards

    You can use any of the following credit cards when placing your order: Visa, Visa Delta, Visa Electron, Mastercard, JCB, Diner’s Club, Maestro, Laser, Amex or Solo.
    
    Please enter carefully:
    
    - your card number - 16 digits without spaces,
    - your name as it appears on the card,
    - the expiry date, and
    - the last 3-digit security code on the back of your card (the CV2 number).
    
    If, when you click 'place order' after entering your card details, you see an error message asking you to enter further details, it may be that your browser window is too small for you to see all the mandatory boxes. Either use the scroll bar at the bottom of the window to scroll to the right, bringing the box into view, or maximize the browser window by clicking the button in the top right-hand corner of the window next to the x.

  • CV2 security code

    The card security code is a unique three digit number printed on the back of your credit or debit, often asked for as ‘the 3 numbers on the back’ if you’re ordering anything by phone. This number is not embossed on the card and hence not printed on receipts, making it difficult for anyone other than you to know it.
    
    

  • PayPal

    PayPal is one of the safest, fastest and easiest way to pay for things online. It’s used on thousands of websites, around 235 million people are registered, and it’s very secure because your card and bank details are never passed to the vendor. It’s also free to use, and includes payment protection insurance.
    
    
    
    With PayPal you use a credit or debit card, a balance that have in your PayPal account, or funds in a bank account that’s linked to your PayPal account to buy things online. If you choose to use PayPal you’ll be passed to the PayPal website to complete payment details, and then return to the checkout process for review and final
    More information about using PayPal can be found on their website www.paypal.com/uk.

  • 3-D Secure

    When you purchase products to the value of more than £100, or you want items delivered overseas another box will pop up asking you to set up or enter your 3-D secure password.
    
    3D-Secure is an added level of security used by some card issuing banks that double checks and authorises your card. Visa has called their version of the scheme 'Verified by Visa' and MasterCard have called it ‘SecureCode'. If you’ve forgotten your 3-D Secure name or password, you can click the ‘Help’ link on the pop-up box, or contact your card issuer.
    
    When you’ve finished entering your payment details, click the ‘Continue’ button   - you may have to scroll down the page to see it. If you’ve entered something incorrectly, or there’s a problem with your card, you’ll see a message in red at the top of the screen.
    
    Once you've successfully completed the 3D-Secure process you'll be returned to the shop checkout confirmation screen, and given your order number.

  • Reviewing and submitting your order

    Check the information you've provided and when you're ready, click the ‘Place order’ button to submit your order. We'll then send you a confirmation e-mail message to the email address you’ve provided in your account details.

• Delivery times and rates
  • Product times and rates

    You can select the tab marked ‘Delivery’ to check delivery times and rates about how, and when, your order will be delivered. The delivery charge for your order will be displayed on the order summary page just before you submit your order.

  • Clothing, accessories and printed maps

    Products are dispatched by the Royal Mail or, for certain products where indicated on the Website, by courier service and for UK deliveries will usually arrive within 6 days of your order. Our main supplier for clothing and accessories is Snow+Rock.
    
    Overseas orders will take approximately 10 working days. We regret that we are unable to supply courier delivered products other than to an address within the United Kingdom (excluding the Channel Islands). We will deliver the products ordered by you to the address you give us for delivery at the time you make your order.
    
    Courier deliveries must be signed for and are made Monday to Friday (excluding bank and public holidays), normally between 8am and 5pm. The precise timing of a delivery can’t be specified.
    
    More information about delivery charges and times can be found in our Shop Terms and Conditions.

  • Digital products

    If you subscribe to getamap your subscription will be immediately activated and last for 12 months. You can then return to getamap and login as a subscribed user to get all the extra benefits of your subscription such as free A4 printing, extra map tools and pre-made authored routes.
    
    If you’ve bought an A4 print from getamap, the map will be added to your ‘Map folder’ in getamap and you can print the map out. Note that this has to be done within 24 hours of ordering, after which it will be removed from your map folder.
    
    If for some reason you can’t print within the time, then contact our Customer Services Centre on 0845 456 0420, email customerservices@ordnancesurveyleisure.co.uk or use the contact us form.

  • Order history and account details

    You can see orders that you’ve placed, and re-order items, as well as see all your account details by clicking the ‘My account’ link in the top right-hand corner of the Shop window. You have to be ‘logged in’ to check your account.

• Contact us
  • How to contact us

    You can get further help, ask any questions or find out about the status of your order by contacting the Ordnance Survey Customer Service Centre on 0845 456 0420, email customerservices@ordnancesurveyleisure.co.uk or using our contact us form.